Changing or resetting your password
Change your password in the customer panel, or set a new one if you have forgotten it.
Changing your password
- Go to My account → Change password.
- Enter your current password, then the new password twice.
- Click Save.
Forgotten password
- On the sign-in page, click Forgot your password?
- Enter the email address of your account.
- You will receive an email with a link. Click it and choose a new password. The link is only valid for a limited time.
No email? Check your spam folder. Still nothing? Your account may be linked to a different email address. Please contact us.
A strong password
- Use at least 12 characters. A sentence of a few unrelated words is strong and easy to remember.
- Do not use this password anywhere else.
- A password manager (for example Bitwarden or 1Password) stores your passwords safely.
Even with a strong password, we ask for an SMS code when you sign in. See Signing in with SMS verification.
Moved to the new customer panel?
Did you come from our previous customer panel? Then you received a welcome email with a link to choose a password. That link works once and for 7 days. Expired or already used? Use Forgot your password? on the sign-in page.